Privacy policy.

CodeCrypters (“we”, “us”, “our”) is a design and engineering studio that builds custom web apps, Shopify stores, Webflow websites and mobile apps. This policy explains how we handle personal information collected through codecrypters.com (the “website”).

We are responsible for the personal information described in this policy. If you have any questions, you can reach us through our contact page.

We only collect the information we need to respond to you and run the website:

• Contact form. Your name, email address, the service you're interested in and the project details you choose to share.
• Live chat. The messages you send, plus your name and email address if you choose to provide them. A visitor token is stored in your browser so the conversation continues when you return.
• Technical data. Like most websites, our hosting infrastructure records basic request information such as IP address, browser type, pages requested and timestamps, used for security and to keep the site running.

Please don't include sensitive information (such as passwords, payment details or health information) in form or chat messages.

• To reply to your enquiry and talk through your project.
• To prepare proposals and, if we work together, to deliver and support our services.
• To operate, maintain and protect the website, including preventing spam and abuse.
• To meet our legal, accounting and regulatory obligations.

We do not sell your personal information, and we won't add you to marketing emails without your consent.

Where data protection laws such as the GDPR or UK GDPR apply, we rely on the following legal bases:

• Steps before a contract when you ask us about a project or request a proposal.
• Contract when we provide services to you.
• Legitimate interests in responding to enquiries, running our business and keeping the website secure.
• Legal obligation where we must keep records by law.
• Consent where we ask for it, which you can withdraw at any time.

We don't use advertising or analytics cookies. The live chat stores a small amount of information in your browser's local storage (your chat token and, if provided, your name and email) so your conversation is available when you come back.

You can remove this at any time by clearing your browser's site data for codecrypters.com. The website will still work, but your previous chat history won't be shown.

We share personal information only where needed, with:

• Service providers who host the website, operate our support inbox (which receives contact form and chat messages) and provide email, under appropriate confidentiality and data protection terms.
• Professional advisers such as accountants or lawyers, where necessary.
• Authorities where required by law or to protect our rights, users or the public.
• A successor business if CodeCrypters is involved in a merger, acquisition or sale of assets.

Our service providers may process information in countries other than your own. Where this happens, we take steps to make sure your information receives an adequate level of protection, such as relying on standard contractual clauses or equivalent safeguards.

We keep enquiry and chat records for as long as needed to respond and follow up, and for a reasonable period afterwards in case you contact us again. If we work together, we keep project and billing records for as long as required by law. When information is no longer needed, we delete or anonymise it.

We use appropriate technical and organisational measures to protect personal information, including encrypted connections (HTTPS) and restricted access to our systems. No method of transmission or storage is completely secure, but we work to protect your information and review our safeguards regularly.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct or delete it.
• Object to or restrict how we use it.
• Receive a copy in a portable format.
• Withdraw consent where we rely on it.

To exercise these rights, contact us through our contact page. You also have the right to complain to your local data protection authority.

Our website and services are intended for businesses and are not directed at children. We don't knowingly collect personal information from anyone under 16.

We may update this policy from time to time. When we do, we'll change the “last updated” date at the top of this page. Significant changes will be highlighted on the website.